FAQ

Which electric vehicles can be charged using the chargeIT mobility charging box?

At the chargeIT charging boxes it is possible to charge all of the E-vehicles that were approved for use in Europe. The use of the type 2 charging socket has become standard throughout the EU. Over the years to come, according to the EU guidelines, all automobile manufacturers will equip their E-cars with type 2 throughout Europe. All chargeIT charging boxes are configured for rapid charging via type 2 ("Type 2 ready").

Why is an EU type 2 connector recommended rather than a conventional Schuko socket?

The type 2 charging connector guarantees rapid and safe charging. The charging can take 15 hours or over on a normal Schuko socket. Depending on the model of vehicle and charging station, the charging process with type 2 is two to eight times faster than a conventional Schuko socket.

What charging time is to be expected?

The duration depends on both the vehicle model and the charging point. With the chargeIT charging boxes (11 kW output power) in one hour you can make a gain of approx. 55 km for your car (at a consumption of 20 kWh over 100 km). The charging process is therefore three times faster than a conventional Schuko socket.

What charging time can be expected when charging with type 2?

If the charging is limited to 3.7 kW on the vehicle, then the charging will last 4-6 hours (nowadays, vehicle batteries generally store  15 – 22 kWh). When charging with 14 kW the charging only lasts 1-2 hours. The rule of thumb is as follows: Per hour, it is possible to charge 18 km at 3.7 kW, 55 km at 11 kW and 110 km at 22 kW. The exact values depend on the appropriate vehicle.

Are the charging boxes also suitable for the public sphere?

The Online charging box is accredited for the public and semi-public sphere. The Basic charging box and the Home charging box are configured for the private sphere.

Where does the charging occur?

In all locations where E-vehicles are mobile. At public car parks in town centers, in multi-story car parks, at company car parks, at shopping malls and swimming pools with the Online charging box - and, of course, at home with the Home charging box.

Can I charge my vehicle everywhere?

On the one hand it is possible to charge the vehicle at home with the Home charging box. In addition to this, there are currently over 2,000 public charging stations throughout Germany. In partnership with ADAC, our charging points can also be found on SmartTanken.

How is the user able to activate and/or identify themselves at the charging box?

There are generally three activation methods at the Online charging boxes: Charging card (RFID), phone call or SMS. RFID and phone call are the identification options for existing customers; SMS (text message) serves the purpose of billing new customers who do not yet have a contract with the corresponding charging box operator. Charging via text message furthermore fulfills the requirements of the national electro-mobility platform as regards the accessibility of the charging infrastructure.


With activation via the charging card (RFID), the user holds their charging card in front of the charging box. They are then logged in automatically. The user registers by phone call by dialing the stated telephone number or QR code.
The activation and billing via SMS takes place as follows:  The user sends a text message to the stated speed dial number. The covers then open and the user is able to connect their vehicle, they then receive a confirmation text message with price information and an acknowledgment PIN. The billing then takes place automatically via the user's monthly cell phone bill or prepaid credit. The charging process is also concluded via text message.

How does the billing take place?

The charging box operator has different options in this area:
One method is to bill for the charged time and/or the used output. This data can be retrieved in the online portal. As the billing data are located on the server level with chargeIT mobility, we are compatible with all of the available billing systems.

 

The charging box operator concludes a contract with the existing customer. The customer can then activate themselves at the operator's charging box via RFID card or phone call. At the end of the billing period, the charging box operator presents the customer with a bill on the basis of the portal data. Alternatively, flat rates can also be agreed with the customer.

 

 

Billing via text message is also possible. In this case the costs are settled conveniently with the cell phone bill. No prior registration with the charging box operator, or the conclusion of a customer contract, is necessary. With payment via text message, barriers to use such as registration and the disclosure of personal data are also omitted.

What are the advantages of the online portal?

The straightforward monitoring, management and billing of the charging points is possible with ease via the chargeIT online portal. Users receive a transparent bill and charging box operators save considerable administrative costs with the user administration and maintenance. It is also possible to reserve charging points via the system.

What benefits does the Plug&Play system offer?

The maintenance costs on standard charging stations are considerable. Plug&Play minimizes these costs, enables straightforward upgrades and ensures the highest availability of the system. Defective charging points are recognized by the system and reported to the service. The defective box can be exchanged on the spot for one that works within 30 seconds. This guarantees the highest level of availability.

Are a circuit breaker or all-current sensitive fault circuit interrupter already integrated, or do they have to be provided on site?

Circuit breakers and all-current sensitive fault circuit interrupters are included in our safety package+.

How does the solar power enter my vehicle?

During the day, the locally generated electricity from the roof flows directly into the E-vehicles, as the electricity is always physically consumed by the nearest consumer. No stationary battery storage is required for this maximization of the stationary battery storage. Here is a link to an article in the specialist publication "automation", in which this question is answered in detail.

 

E-vehicles can make a contribution to stabilizing the electricity grid if they are intelligently incorporated in the renewable electricity grid as additional consumers. With load management and PV coupling it is also possible to benefit from the fact that cars are generally standing 20 of 24 hours per day. Company car parks are ideal here: the charging is completed at low cost during the working day with solar electricity.

What is the cost of the solar electricity for 100 km of emissions-free mobility?

Electricity costs of € 4-5 are normal with a realistic consumption of approx. 20 kWh over 100 km. A conventional vehicle with a combustion engine accrues fuel costs of € 10 - 15 over 100 km, however. (Assumptions: Price of green electricity 24 cents/kWh, price of gasoline 1.65 €/l)

What kind of range do E-vehicles have nowadays?

The new generation of E-vehicles have ranges of up to 250 kilometers. Their actual range depends on differing factors, however:  Driving style, type of route and functions used (e.g. air conditioning system) all influence the electricity consumption and therefore the range.

What speeds can electric cars reach?

The maximum speed of the new models (2012) totals approx. 140 km/h.

How high is the vehicles' power output?

The power output totals between 50 - 80 kW. In contrast to combustion engines, however, with E-vehicles the full torque is available immediately, which means it is not possible to compare the power output of E-vehicles with that of combustion engines. Upon starting, many combustion engines feel "old". Driving an E-car is a unique and special driving feeling.

How efficient is an electric drive?

The electrification of our cars also offers considerable advantages from the point of view of energy efficiency: Electric motors achieve an efficiency level of 80-90%, while with combustion engines the figure is just 20-30%.

How costly is the maintenance?

The maintenance of an electric vehicle is considerably less costly than one with a combustion engine. Standard measures such as oil changes are omitted. There is also the lower wear of the electric motor.

How reliable are the batteries?

Nowadays, E-vehicles use lithium ion batteries. In addition to the high energy density, their major advantage is that they do not have a memory effect. This means that the battery does not need to be completely charged or discharged, its charging capacity stays the same, however. The interim charging increases the flexibility of daily use.

Is it possible to use existing RFID cards (ABO card)?

Yes. Current RFID standard:  Myfare DESfire + Classic 13.56Mhz 

Is the issuing of individual RFID cards possible?

Yes. The user and card management takes place via the online portal.

What payment options are available for unknown customers?

(EC-Cash, easy.GO (SMS), NFC) new customers: Direct payment via cell phone (payment by text message)/ existing customers: Preparation of collective invoices via the online portal.

Is the charging station compatible with the Hubject and Ladenetz systems?

Yes. The technical compatibility with HUBJECT and LADENETZ is guaranteed. We are also the certified partners of BMW ChargeNow and the HUBJECT roaming platform. We also cooperate with Ladenetz.

Is an individual system for activation and billing available from the manufacturers of the stations? How high are the costs?

Yes. The chargeIT charging box system can be operated independently. The data can be transferred to other management or billing systems via server interfaces. If the management of the charging infrastructure is assumed by the operator, then only the monthly costs of provision are also payable (à see software module offer).

Is the billing of energy volumes possible?

The energy volumes (Wh) are ascertained per charging process. Nowadays, the billing generally takes place via time intervals to enable the provision of incentives for the share of the parking lot.

Is a SAP interface available?

Yes. The data transfer of SAP has already been tested.

Do you have further questions? Please contact us.